luthansa

I flew to Malta on Lufthansa.  As I am autistic I contacted the airline and requested that they add the DPNA code to my booking.  For those that don't know what the DPNA code is, it's a fantastic code which tells the airline crew that the passenger is autistic, which they have to accommodate if they can, including leaving an empty seat next to the passenger if possible, and other provisions.  

On my flight from Manchester to Frankfurt I noticed that the trolley as it went by me stood right next to me as the crew was leaning over to speak to the passenger in front of me, and later as they were cleaning up stood right next to me.  Now, under the DPNA, they are meant to give me space and not stand in my face, so after the flight I went up to the purser, the head attendant, and asked her to put it on her notes and gave her my card in case someone wanted to speak to me.  I was pleasantly surprised to receive the following whatsapp message yesterday.

"Hello Mr Aronson, my name is Lelia Weber, the purser from yesterday's flight from Manchester to Frankfurt.  I just wanted to ask, if our assistance team found you yesterday in Frankfurt. They came a bit late and I really hope they could find you quickly and that you reached your destination as smoothly as possible. I would be very grateful to receive a positive answer from your side. I'm sending you my best regards and all the best."

For me to receive such service from the purser shows such dedication to her craft, and although unfortunately I never received any contact from Lufthansa assistance team. I will definitely be giving a positive feedback about Lelia's caring and understanding.  I predict Lelia will go far in her career as caring and dedication always pays off.

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